WHO WE ARE
JAGGED SQUARES is a sole-trader business based in Austria.
Business owner: Danai Rothenthal
Business name: JAGGED SQUARES
Address: Schwarzspanierstrasse 7/10, 1090 Vienna, Austria
Email: info@jaggedsquares.com
Website: jaggedsquares.com
We are responsible for processing personal data as described in this Privacy Policy.
WHERE WE SELL AND SHIP
We sell our products worldwide. To process and deliver orders, we may share relevant personal data with payment providers, shipping companies, courier services, and customs authorities where necessary. International orders may involve the processing of personal data in countries outside Austria or the European Economic Area. Where personal data is transferred outside the EEA, we use appropriate legal safeguards where required by applicable law.
PERSONAL DATA WE COLLECT
Depending on how you use our website, we may collect your name, billing address, shipping address, email address, telephone number if provided, order details, purchase history, and messages you send to us. Technical information such as your IP address, browser type, and device information may also be processed where necessary for website operation, security, and payment processing. Payment providers process the information necessary to complete transactions. We do not intentionally store full payment card details ourselves.
HOW WE USE YOUR PERSONAL DATA
We use personal data to process and deliver orders, receive payments, manage refunds and returns, respond to customer enquiries, maintain and secure our website, prevent fraud, comply with legal obligations, and handle disputes. We do not intentionally use website analytics or advertising-tracking tools for marketing or behavioural profiling.
LEGAL BASIS FOR PROCESSING
Where the GDPR applies, we process personal data when necessary to fulfil a contract, comply with legal obligations, pursue legitimate interests such as website security and fraud prevention, or obtain consent where consent is legally required. Where processing is based on consent, you may withdraw your consent at any time. This does not affect processing that took place before withdrawal.
PAYMENTS
Our online shop uses WooCommerce and WooPayments to process payments. Payment processing may involve WooPayments, Stripe, and other relevant payment-service providers, depending on the transaction and payment method. These providers may process your name, billing details, payment information, transaction details, device information, and fraud-prevention information to process payments, prevent fraud, and meet legal obligations. Payment providers may process personal data under their own privacy policies. We do not currently offer PayPal as a payment method on our website.
COOKIES
Our website uses cookies and similar technologies to operate the online shop, maintain shopping carts and customer sessions, support payment processing, and protect against fraudulent activity. WooCommerce may use cookies named woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session. These support shopping-cart and checkout functionality. WooPayments and its payment-service infrastructure may use cookies named __stripe_mid and __stripe_sid for payment security and fraud prevention. Cookies that are strictly necessary for a service you have requested may be exempt from consent requirements where the legal conditions are met. Where consent is required for non-essential cookies, consent must be obtained before those cookies are used. Blocking essential cookies may prevent parts of the shop or checkout from working correctly.
ANALYTICS AND MARKETING
We do not intentionally use Google Analytics or other website analytics services to track visitors for analytics purposes. We do not intentionally use advertising pixels or marketing-tracking tools on our website. WooCommerce Analytics is not enabled for our intended reporting purposes. Hosting, security, payment, and website services may nevertheless process technical information as necessary to provide their services.
WEBSITE HOSTING AND TECHNICAL SERVICES
Our website is hosted by Namecheap through its EasyWP service. Our website uses WordPress and WooCommerce to operate the online shop and manage orders. We also use Jetpack for certain website functions and security services. Depending on the features enabled, Jetpack and its service providers may process technical information and security logs. These providers process information as necessary to deliver their services and maintain website functionality and security.
EMAILS AND CUSTOMER COMMUNICATIONS
If you contact us by email or through a contact form, we process the information you provide to respond to your enquiry and maintain relevant customer-service records. Our email services may involve Namecheap Private Email and related technical providers. We retain communications for as long as reasonably necessary to handle enquiries, maintain business records, comply with legal obligations, and resolve disputes. We do not send promotional emails unless we have an appropriate legal basis and meet applicable requirements.
SHIPPING AND CUSTOMS
To deliver your order, we may share your name, shipping address, contact details, and relevant order information with postal services, courier companies, shipping providers, and customs authorities where necessary. The information shared depends on your destination and the shipping service used.
INTERNATIONAL DATA TRANSFERS
Some providers involved in hosting, payments, security, communications, or delivery may process personal data outside Austria or the European Economic Area. Where the GDPR applies, international transfers will be handled in accordance with applicable legal requirements. Depending on the circumstances, safeguards may include an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism. You may contact us for further information about relevant international transfers and safeguards.
DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes described in this policy. Order and accounting records are retained for the periods required by applicable tax and accounting laws. Customer enquiries are retained for as long as necessary to respond and maintain relevant records. Technical and security logs are retained for a reasonable period necessary for security and troubleshooting. Payment records may be retained as necessary for transaction administration, fraud prevention, legal obligations, and dispute resolution. When personal data is no longer required, we delete or anonymise it where appropriate, unless further retention is legally required.
YOUR DATA PROTECTION RIGHTS
Where the GDPR applies, you may have the right to request access to your personal data, correct inaccurate information, request deletion or restriction of processing, object to certain processing, receive certain personal data in a portable format, and withdraw consent where processing is based on consent. These rights are subject to legal conditions and exceptions. We may need to retain certain order and accounting records even if you request deletion. To exercise your rights, contact info@jaggedsquares.com. We may need to verify your identity before responding.
complaints
If you believe your personal data has been processed unlawfully, you may lodge a complaint with a competent data protection authority. In Austria, the authority is the Austrian Data Protection Authority, known as the Österreichische Datenschutzbehörde. Its website is dsb.gv.at. Depending on your circumstances, you may also have the right to complain to another competent supervisory authority within the European Economic Area.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. However, no website or electronic storage system can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Our website is not specifically directed at children. We do not intentionally collect children’s personal data beyond what may be necessary to fulfil an order or comply with legal obligations. If you believe a child has provided personal data inappropriately, please contact us so we can assess the situation.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our business, website functionality, service providers, or legal obligations. The latest version will be published on this page with its updated revision date.
CONTACT
JAGGED SQUARES
Schwarzspanierstrasse 7/10
1090 Vienna, Austria
Email: info@jaggedsquares.com
Website: jaggedsquares.com